Alicia Acklin

Alicia Acklin

Business Analyst II, Washington University St. Louis

I am a Certified Scrum Master and Change Management professional, specializing in helping companies expand their customer base to increase sales. In the last four years alone I've partnered with sales teams to resolve complex business issues. My ability to remove obstacles and streamline work processes will keep the team efficient. I'll ensure the product(s) support the company's strategy and goals by clearly defining the vision through the product lifecycle.


In my free time, I enjoy learning the Workday and ServiceNow Ecosystems to improve productivity and efficiency for employers and their employees. I'm excited to build business partnerships and network with other professionals.

All Sessions by Alicia Acklin

St. Louis Digital Transformation 04/02/2025
3:00 pm - 3:45 pm

Track A - Digital Transformation: Putting the Customer at the Center (Workshop)

4th Floor

This workshop explores the transformative power of customer - centralization in the digital age. Attendees will gain valuable insights for businesses to prioritize customer needs, leverage data, and create seamless customer journeys. Understanding these factors will help build stronger customer relationships, enhance brand loyalty, and sustainable business growth.