Amy Heger
Microsoft User Experience Researcher in Responsible AI, JeffreyM Consulting
Dr. Heger is a Responsible AI UX researcher with a PhD in social psychology. As a Senior Consultant at JeffreyM Consulting on Microsoft's AETHER team (AI Ethics and Effects in Engineering and Research), Dr. Heger is dedicated to empowering AI practitioners to develop and deploy AI systems more responsibly. In this role, she drives research and education efforts on ML fairness, transparency and human-AI interaction, including user studies to develop a Responsible AI Maturity Model, mitigate overreliance on AI chatbots, and revise ML dataset documentation practices.
All Sessions by Amy Heger
Breakout 4B - AI in Check: Preventing Overreliance on GenAI
Track BDo we rely on generative AI (GenAI) too much? This talk delves into the risks of over relying on AI, from accepting incorrect outputs to trusting AI systems when we shouldn’t. While GenAI provides human-like responses, it can make mistakes or fabricate information. To use GenAI effectively, it’s essential that users understand when to trust it and when to rely on their own judgment or others. Join me as I explore the challenges of verifying AI outputs, the importance of fostering appropriate reliance on AI features, and the research-based strategies to achieve it.