Lynn Glatt
Dynamics Senior Managing Architect, Covenant Technology Partners
Lynn Glatt has 30+ years as a proactive leader specializing in brining cutting edge technology to industry. He brings an extensive background in consulting plus direct employment
as Corporate Inventory Control, VP of Operations, Director of Supply Systems, COO / Owner, Director of ERP Systems, Project Manager, Certified Senior Functional / Technical Consultant implementing World Class ERP systems. His expertise in ERP systems including Dynamics SCM, Dynamics GP, Dyanmics SL, Dyanmics F&O, Dynamics 365 NAV / BC.
Lynn specializes in the following industries: Agriculture Row Crop & Fresh Produce, Seed Companies, Pack House, High-Tech Telecommunications, Plastics, Military & Commercial Aerospace, Manufacturing and complex WMS systems in the Complex Precision Machining, High-Tech Electronics, Retail Jewelry, Chemical Liquid Fill, Bath-ware, Railcars, Construction - Electrical, Retail, 501C Non-Profit, Banking, Startup companies, Cattle - Feedlot & Ranching.
All Sessions by Lynn Glatt
Track B: Transforming Customer Service with D365 Business Central, D365 Field Service & Guides
Breakout RoomJoin us for an insightful session that explores how the integration of D365 Business Central, D365 Field Service, and Dynamics Guides is revolutionizing the Customer Service industry. Key Capabilities: • Inventory Management: Keep your service truck and warehouse inventory up to date, ensuring that technicians have the necessary parts and tools at their disposal. • Scheduling Efficiency: Optimize resource allocation from dispatching to appointment arrival using GPS routes, enhancing on-time performance and customer satisfaction. • Technician Knowledge Agents: Empower technicians with AI-driven knowledge agents and utilize Dynamics Guides with HoloLens to visualize maintenance procedures in 3D, improving accuracy and reducing downtime. • Teams Technician Assistance: Leverage Remote Assist to facilitate team collaboration and real-time support from co-workers, ensuring that technicians can tackle complex issues effectively •Employee Skill Level Matching - to the Service Call