Robert Smith
Lead Architect, Covenant Technology Partners
Mr. Smith is a Microsoft Dynamics CRM Consultant with experience in many different technologies associated with Microsoft Dynamics CRM and the Microsoft Dynamics CRM SDK. He has been involved in the development and implementation of custom Microsoft Dynamics Solutions, Scripting, workflows, plugins, assemblies, WCFs, and custom web parts using client side JavaScript and .Net. Mr. Smits’s experience includes, CRM 4.0, 2011, 2013, 2015, and 2016. Mr. Smith’s skill set includes: SSIS, C#.net, C++, HTML, CSS, JavaScript, jQuery, oData, Ajax, and JSON. He is also familiar with Microsoft Dynamics GP, SharePoint and AX.
All Sessions by Robert Smith
Track B: Transforming Customer Service with D365 Business Central, D365 Field Service & Guides
Breakout RoomJoin us for an insightful session that explores how the integration of D365 Business Central, D365 Field Service, and Dynamics Guides is revolutionizing the Customer Service industry. Key Capabilities: • Inventory Management: Keep your service truck and warehouse inventory up to date, ensuring that technicians have the necessary parts and tools at their disposal. • Scheduling Efficiency: Optimize resource allocation from dispatching to appointment arrival using GPS routes, enhancing on-time performance and customer satisfaction. • Technician Knowledge Agents: Empower technicians with AI-driven knowledge agents and utilize Dynamics Guides with HoloLens to visualize maintenance procedures in 3D, improving accuracy and reducing downtime. • Teams Technician Assistance: Leverage Remote Assist to facilitate team collaboration and real-time support from co-workers, ensuring that technicians can tackle complex issues effectively •Employee Skill Level Matching - to the Service Call